Frequently Asked Questions
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| General
Questions |
| Q: |
What
designs and branding appear on your garments? |
| A: |
All
our garments are plain, without printing, embroidery or other
decoration. Branding appears on the care label inside
the garment. Outer Banks garments also have a small Outer
Banks label on the outside. |
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| Delivery
Questions |
| Q: |
What
do you charge for delivery? |
| A: |
Delivery
costs are calculated for us by our e-commerce provider, based
on the weight (including packaging) of the products you choose.
The cost varies as to which postal zone you are in, but once
you have picked your zone, the cost is included in the total
price of your order that appears at the bottom of all our product
pages. |
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| Q: |
What
delivery method do you use? |
| A: |
We
normally despatch goods by Recorded Mail. For large
orders we may despatch goods by ANC or UPS |
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| Q: |
Will
I have to sign for my order when it arrives? |
| A: |
Yes.
We're sorry if that's inconvenient, but its for your protection
as well as ours. |
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| Q: |
How
long will it take for me to receive my order? |
| A: |
UK
customers will receive their goods within seven days of our
receiving your order. International orders will be despatched
in seven days, but we cannot guarantee how long they will take
in transit. |
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| Q: |
Do
you split deliveries? |
| A: |
Not
under normal circumstances. We will check with you if
we need to do this. If you need to have goods sent to
different addresses, you will need to enter them as separate
orders. |
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| Returns
& Sizing Questions |
| Q: |
What if my goods arrive faulty? |
| A: |
If you receive faulty goods, we will refund the cost of your
order including postage. Email shop@tomscabin.co.uk with
a description of the problem, and we will reply with details
of our returns procedure and a returns reference number. |
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| Q: |
What if my garments are the wrong size? |
| A: |
If you have ordered the wrong size, and wish to receive replacements,
we may, at our discretion, be able to accept them back and refund
the cost of the garments against the replacements, but we will
not be able to refund postage. As a guideline, we are
usually able to swap single garments, but we advise you to be
sure of your size you require before ordering in large quantities.
A guide to our sizing can be found here. Of course, if we
had sent out the wrong size or the garment had been mislabelled
by the manufacturer, we would treat this as a faulty product
as above. |
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| Q: |
How do I know what size I am? |
| A: |
We use standard UK sizing. A guide can be found here. |
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| Payment
Questions |
| Q: |
I'd
like to pay by a method other than Credit/Debit Card.
Can you help? |
| A: |
We
can only accept orders by Credit or Debit Card. |
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| Q: |
What
currencies do you accept payment in? |
| A: |
British
Pounds (£), also known as Pounds Sterling.
If your Credit/Debit Card Account is in a different currency,
your card issuer will usually automatically convert Pounds into
your own currency at their own rate. A good tool for converting
currencies can be found at http://www.itools.com/ look under
the link for Financial Tools. (Tom's Cabin has
no responsibility for the content of external websites) |
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| Q: |
When
will my card be charged? |
| A: |
When
we are ready to despatch your order. |
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| Contacting
Us |
| Q: |
Can
I discus my order with you by telephone? |
| A: |
If
you use the form on the Contact Us page, we can phone you back. Please
look on the Contact Us page for more information. |
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Additional
Terms & Conditions |
Pictures
are for illustration only and are not meant to indicate product
specifications.
Fabric compositions are average and approximate.
All products are offered subject to availability |
